http://www.PressureWashingBusiness.com

How many times have you finished a pressure washing job and been proud of your work only to have your customer complain that the job wasn’t performed up to expectation? Many Power Cleaning business owners feel similar frustration when their hard work is dismissed by the customer.

In a management seminar last winter, I learned about the ‘rule-of-three’ and I would like to pass along a bit of the information. The rule-of-three states that you must ask a customer the same question (or a series of similar quesitons) three times before you can begin to feel confident that you have an understanding of the correct answer.

This rule applies very well to the Pressure Washing Business. Too often, customers are very vague with their descriptions of the work to be performed. Without proper knowledge of the exactly what the customer wants, you are left guessing at the exact nature of the work to be done.

Miscommunication leads to mispriced work and mismatched expectations. Bad communication is bad for business.

If you are just starting your Pressure Washing Business or if you are already operating a Pressure Cleaning Business knowing what questions to ask will lead to better communication and understanding between you and your customers. Following the rule-of-three will help you nail down the exact nature of the work to be performed so there is no miscommunication between you and your clients.

If you feel that miscommunication sometimes interferes and causes problems with your customers, you can prevent this by developing a better strategy of asking your customers a few simple questions so you are sure of the work they are asking you to perform.

If you want to communicate better with your customers, our Pressure Washing Business package includes a customer relations section that will help you build professional rapport with your customers. In the long run, better communication leads to smoother customer visits and, ultimately, more money for your Pressure Washing Business.

The Pressure Washing Business Guidebook and Estimating package is available from our main website:

http://www.PressureWashingBusiness.com

Tags: business, customers, money, power washing, pressure washing, questions